Accreditation - Silver (short answer)

To be eligible for the Silver or Gold Certification, please complete this questionnaire.

It needs to be completed by a senior member of staff, such as a practice owner or director.

Bronze Certification - necessary submissions include the objective survey, and practice documentation on flexible working.

Silver Certification - In addition to the requirement of the bronze certification, please also fill out the case study short answer survey.

Gold Certification - In addition to the requirements of the silver certification, the entire practice should be encouraged to complete the team objective & reflective questionnaires, but in any case no less than 50% of employees will be required to complete it to support the assessment.

Please provide your name and practice name.

Please give a quick overview of your practice (location, species, number of staff, number of vets...).

Number of directors/partners. Are they individually assigned specific responsibilities for aspects of the business? - please expand

List all type of flexible working arrangements your practice engages in and for which roles (vets, nurses, reception). (If you need help defining "flexible working arrangements" please refer to the introductory videos in the Flexee CPD course.)

How many formal flexible working requests is an employee allowed to make per year?

How many and what type of flexible working requests (formal and informal) have you dealt with in the past 12 months?

How is Out of Hours managed?

Would you say there is 'unspoken' understanding within the team originating from a psychologically safe culture, which is why no resistances build with implementing various flexible working arrangements?

Briefly describe a flexible working arrangement you engaged in over the past 12 months (this can be a practice-wide change or an individual request). All following questions pertain to the case you describe here.

Why was this change needed?

What was the working pattern that was being changed, and what was it being changed into?

Was there a trial period/a pilot (please describe how long it lasted, how it changed over time, etc...)?

Briefly describe all that had to be done in preparation of this change (for example: budgeting decisions, hiring a new staff members, rota changes, wider team meetings, 1:1 meetings, etc...)

Who started the process (eg. did an employee hand in a request, team suggestion, leadership wanting to trial something different...)?

List the steps taken from start, through to implementing/trialling the change, to where you are now.

If it was an individual request, how long did it take you to consider the request and make the initial response/meeting/feedback? Please give indication of the timeline of the process.

If it was an individual request, was the original proposal refused? If so, why? Assuming this was a successful case example, and the employee stayed in your employment, what alternative working pattern was negotiated that suited both the individual and the business?

How did you ensure that the team perceived the change as fair, minimising any negativity and the potential built up of resistance from the team?

What 1:1 meetings and what team meetings took place?

What other means of communication were used (for example: paperwork what was involved during the process, practice wide emails, team workshops, external advisory/consultancy...)?

How was the arrangement negotiated?

What were some barriers/challenges along the process? How were these challenges resolved?

What impact did the new working pattern have on the business, the team, (and the individual in the case of an individual request)?

Did it achieve what you envisioned it would achieve (for example: you can recruit talent more quickly, you retained a staff member, it improved mental/physical wellbeing, it increased job satisfaction...)

What discussion did this change stimulate among the directors/partners?

How satisfied are you with the outcome of the change?

Were you satisfied with how the change was managed? What would you do differently next time?

What does the team say about this change (whether it was an individual request or a practice wide change)?

Was there a need for pay/salary recalculations. How was this done?

What changes had to be made to how the rota is managed?

What changes were made to employee contracts and any other workplace documentations?

Finalising your assessment

Thank you for taking your Flexee Silver Accreditation Assessment!

I have answered the assessment questions to the best of my ability as a true reflection of the flexible working practises in my clinic.

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Practice Name

Accreditation Level	Requirements
Bronze Flexee’s Bronze level of Accreditation in Flexible Working is appropriate for practices which demonstrate an interest in flexible working.	Flexee Practice Account Administrator must Complete and pass Flexee’s course: “Foundational Principles and Practices of flexible working” (qualifies for CPD credits should the participant wish to claim them) Complete the Flexee online Assessment in Flexible Working and achieve a compliance score of at least 50%
Silver Flexee’s Silver level of Accreditation in Flexible Working is appropriate for practices which supports flexible working.	Flexee Practice Account Administrator must Complete and pass Flexee’s course: “Foundational Principles and Practices of flexible working” (qualifies for CPD credits should the participant wish to claim them) Complete the Flexee online Assessment in Flexible Working and achieve a compliance score of at least 70% Submit 2 case studies demonstrating how your practice applies the Foundational Principles and Practices of flexible working for our assessors to give you feedback. Requirements: Two different roles within your practice (roles:vets/nurses/receptionist/admin or managers). One case must be a formal flexible working request with changes made to employment terms/contract

Accreditation Level	Requirements
Bronze Flexee’s Bronze level of Accreditation in Flexible Working is appropriate for practices which demonstrate an interest in flexible working.	Appoint a Flexee Practice Account Administrator (who automatically becomes a “Friend of Flexee” and can join the community*) Flexee Practice Account Administrator must Complete and pass Flexee’s course: “Foundational Principles and Practices of flexible working” (qualifies for CPD credits should the participant wish to claim them) Complete the Flexee online Assessment in Flexible Working and achieve a compliance score of at least 50%
Silver Flexee’s Silver level of Accreditation in Flexible Working is appropriate for practices which supports flexible working.	Appoint a Flexee Practice Account Administrator (who automatically becomes a “Friend of Flexee” and can join the community*) Flexee Practice Account Administrator must Complete and pass Flexee’s course: “Foundational Principles and Practices of flexible working” (qualifies for CPD credits should the participant wish to claim them) Complete the Flexee online Assessment in Flexible Working and achieve a compliance score of at least 70% Submit 2 case studies demonstrating how your practice applies the Foundational Principles and Practices of flexible working for our assessors to give you feedback. Requirements: Two different roles within your practice (roles:vets/nurses/receptionist/admin or managers). One case must be a formal flexible working request with changes made to employment terms/contract
Gold Flexee’s Bronze level of Accreditation in Flexible Working is appropriate for practices which actively embraces flexible working.	Appoint a Flexee Practice Account Administrator (who automatically becomes a “Friend of Flexee” and can join the community*) Flexee Practice Account Administrator must: Complete and pass Flexee’s course: “Foundational Principles and Practices of flexible working” (qualifies for CPD credits should the participant wish to claim them) At least 30% of Practice Team to complete the Flexee online Assessment in Flexible Working and achieve a compliance score of at least 70% Submit 3 case studies demonstrating how your practice applies the Foundational Principles and Practices of flexible working for our assessors to give you feedback. Requirements: Three different roles within your practice (roles:vets/nurses/receptionist/admin or managers). Two cases must be a formal flexible working request with changes made to employment terms/contract
Platinum Flexee’s Bronze level of Accreditation in Flexible Working is appropriate for practices which excels in flexible working.	Appoint a Flexee Practice Account Administrator (who automatically becomes a “Friend of Flexee” and can join the community*) Flexee Practice Account Administrator must: Complete and pass Flexee’s course: “Foundational Principles and Practices of flexible working” (qualifies for CPD credits should the participant wish to claim them) At least 50% of Practice Team to complete the Flexee online Assessment in Flexible Working and achieve a compliance score of at least 70% Submit 4 case studies demonstrating how your practice applies the Foundational Principles and Practices of flexible working for our assessors to give you feedback. Requirements: Four different roles within your practice (roles:vets/nurses/receptionist/admin or managers). All cases must be a formal flexible working request with changes made to employment terms/contract Complete the Flexee Professional Conversation with Flexee’s HR consultant in order to demonstrate further evidence that the practice’s leadership and culture wholeheartedly embraces and excels in flexible working.

Accreditation – Silver (short answer)

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